Privacy Policy

At Daysdream, feeling safe is one of our core values — and that includes how we handle your personal information. This Privacy Policy explains what we collect, why we collect it, and how we protect it. We believe in transparency, and we want you to feel as comfortable with how we handle your information as you do in our treatment room.

Effective Date: April 10, 2026 | Last Updated: April 10, 2026

1. Who We Are

Daysdream is a wellness and skincare studio located in the Spallumcheen Valley, British Columbia, Canada. This policy applies to information collected through our website, our online booking system, and in person during your visits.

For the purposes of British Columbia’s Personal Information Protection Act (PIPA), Daysdream is the organization responsible for the personal information we collect and hold.

2. What Information We Collect

We only collect information that is necessary to provide you with safe, personalized care and to manage your appointments. This may include:

Information you provide directly

Contact information — your name, email address, phone number

Booking details — appointment dates, times, and services selected

Health and intake information — allergies, skin sensitivities, medical conditions, medications, or other health details you share on your intake form or in conversation so we can tailor your treatment safely

Payment information — processed securely through our third-party payment provider; Daysdream does not store your credit card numbers

Communication records — messages you send us via email, text, or our website contact form

Photos — before/after images, only with your explicit written consent

Information collected automatically

Website usage data — pages visited, time on site, browser type, device type, and referring URL

Cookies — small text files stored on your device to improve your browsing experience (see Section 8 below)

3. Why We Collect Your Information

We use your personal information for the following purposes:

To book, confirm, and manage your appointments

To provide safe, personalized treatments based on your health and skin information

To communicate with you about your bookings, follow-up care, or changes to your appointments

To process payments

To send you occasional updates about Daysdream services or promotions (only with your consent, and you can opt out at any time)

To improve our website and services

To comply with legal obligations

4. How We Protect Your Information

We take the security of your personal information seriously. We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. These include:

Secure, encrypted connections (HTTPS/SSL) on our website

Secure third-party platforms for booking and payment processing

Restricted access — only Daysdream staff who need your information to provide your care will have access to it

Secure storage of physical intake forms, if applicable

No method of transmission or storage is 100% secure, but we are committed to protecting your information to the best of our ability.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. Period.

We may share limited information with trusted third-party service providers who help us operate our business, such as:

Our online booking platform (to manage your appointments)

Our payment processor (to process transactions securely)

Our email service provider (to send appointment confirmations or, with your consent, newsletters)

Our website hosting provider

These providers are only given access to the information they need to perform their specific function, and they are required to protect it in accordance with applicable privacy laws.

We may also disclose your information if required to do so by law, regulation, or court order.

6. Your Rights Under BC Privacy Law

Under British Columbia’s Personal Information Protection Act (PIPA), you have the right to:

Access — Request a copy of the personal information we hold about you

Correction — Ask us to correct any inaccurate or incomplete information

Withdraw consent — Withdraw your consent to our collection, use, or disclosure of your information at any time (subject to legal or contractual restrictions)

Complaint — File a complaint with the Office of the Information and Privacy Commissioner of British Columbia if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information in Section 11 below. We will respond to your request within 30 business days, as required by PIPA.

7. How Long We Keep Your Information

We retain your personal information only for as long as it is needed to fulfill the purposes for which it was collected, or as required by law. Generally:

Contact and booking information is retained for as long as you are an active client, and for a reasonable period afterward in case you return

Health and intake information is retained for the duration of our professional relationship and for a minimum period required by professional standards and applicable law

Payment records are retained as required by Canadian tax law (generally 6 years)

If you would like us to delete your information, please contact us and we will do so unless we are legally required to retain it.

8. Cookies & Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience. Cookies help us understand how visitors use our site so we can make it better.

We may use:

Essential cookies — required for basic website functions like booking

Analytics cookies — to understand how visitors interact with our site (e.g., Google Analytics)

You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality, such as the booking system.

If we use Google Analytics, we have configured it to anonymize IP addresses, and we do not use it to track individual users across the web.

9. Marketing Communications

We will only send you marketing emails or promotional messages with your explicit consent. You can withdraw your consent and unsubscribe at any time by clicking the unsubscribe link in any marketing email, or by contacting us directly.

Appointment confirmations, reminders, and follow-up care messages are not considered marketing and may be sent as part of our service to you.

10. Children’s Privacy

Daysdream does not knowingly collect personal information from individuals under the age of 18 without parental or guardian consent. If a minor wishes to receive services, a parent or legal guardian must provide consent and their contact information for booking purposes.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this page periodically. Continued use of our website or services after changes have been posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, want to access or correct your information, or wish to withdraw your consent, please reach out. At Daysdream, being heard and not judged is one of our core values — and that extends to every interaction, including this one.

Daysdream

Spallumcheen Valley, British Columbia, Canada

Email: [email protected]

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of British Columbia:

Website: www.oipc.bc.ca

Phone: 250-387-5629 | Toll-free: 1-800-663-7867